Since the day that I stepped foot into Bob Stallings Hyundai, I was anxious to learn about what Hyundai's version of the President's Award was. And, as it turns out, they do name a President's Award winner every year. However, unlike with Toyota, the award is not given merely on a CSI or as we call it at Hyundai, HPI Score. If that were the case, I'm confident we would already have the shiny award in our mitts.With Hyundai, I've learned that HPI, Bluelink Enrollments, Sales Volume and other sales efficiency
data go into winning the award.
We are fairly consistently in the 3rd place for Hyundai Sales within our region. It will be a long haul before we truly can get our sales volume up to compete with the #2 store, but in time it will come. As far as what we can actually control, we are doing great.
I've learned to rely on my team and each individual department head. We are in the top 2 or 3 of Bluelink enrollments consistently. (Bluelink is Hyundai's version of OnStar but much better. It's like OnStar on Steroids) My service department is working diligently on servicing more than just Hyundais. (The darn things just won't break. I need other Makes to keep my store going!) My Internet Department has a very high closing ratio with the help of an Internet Manager and Assistant Manager who manage all inbound calls and leads.Did you know that at Bob Stallings Hyundai we have the highest amount of unique visitors to our website of any Hyundai Dealer in the US? (At least for August and I have a feeling we still hold that record today). I am lucky to have the most intelligent, hard working, beautiful, capable and contemporary Director of Marketing in the industry, +Lindsey Stuart. Have you read her blog? Just search the Secrets of a Dallas Car Wife. Lindsey's Blog
The accolade that I am most proud of is our Finance Department. My team of eager-to-learn rookies is really hitting a home run. We have the #1 Finance Department in the US for percentage of warranty penetration, gap penetration and maintenance agreements. Our clients are getting the chance toexperience the full Hyundai suite of products and services. And, with high HPI, our clients are happy too. Congratulations, Miguel. Your team is rocking! {Contact Miguel Rodriguez with your finance questions here, especially if you face credit problems.}
Treating clients as friends and guests is rewarding us. Have you read our Mission and Values statement? It is the basis for which we hire any manager or employee at our dealership. I love seeing our values come into fruition with happy clients who are spending their hard earned money with us. I have issued a challenge to my sales team to achieve 995 HPI score. Hopefully between achieving the highest HPI possible, following our mission and values and continuing to achieve success at Bob Stallings Hyundai, we will earn the President's Award in 2015. It is a goal, a dream and ultimately it will be a reality.
See our JD Powers Award Winners at Bob Stallings Hyundai in Dallas, Texas serving Arlington and Ft. Worth
Bob Stalling Hyundai has stole my car
ReplyDeleteI purchase a 2011 Hyundai Sonata on 2-5-16 from Lone Star Online. . I found paperwork inside the car stating that the vehicle was purchased at Bob Stalling Hyundai so I called them and asked them about the warranty left on the car. They ask me for the vin and said bring the car in and we can extend the warranty. So I took the car to the dealership on February 9th around 4:30 pm. I get there and they began asking me a lot of questions, how long have you had the car? Where did you buy the car? I began to wonder why they were asking so many questions. So they asked me for my keys and said they had to look at the car to determine if the warranty was still good. So I gave them the keys. They told me they were going to pull my car into the garage. Ten minutes after he has drove off with my car, still it was not in the garage so I asked someone where is my car? No one want to answer me. So I go to Marcus Williams the General Manager and I ask where is my car? And he tells me your car is OK we just need some information can we please have your license for the warranty. And he began coping down all the information from my license. Then he tells me this car is stolen and you’re not getting it back. And the police are on their way.
But I said sir I have a paid receipt. I also have a title from the DMV in my name for the car. So he goes on and tell me why the car is there. He said because they sold the car to a gentleman and told him if your finance doesn’t clear you have to bring the car back. Well his finances didn’t clear but he did not return the car. But the dealership did not report the car stolen to the police they just file a claim with there own insurance company ..Which is strange. In the meantime the car got towed because of being parked in the wrong place. The tow company did contacted the registered and legal owner of the car. They follow the proper steps by contacting everyone twice with certified mail but no one returned any of their mail. And the dealership was no where to be found on the paper work and they never put a lien on the car. Which was there mistake not minds.. They said they just put a bounty hunter out looking for the car… Really?? Wow
So since the car was never claimed for 3 months. The car became the property of the impound and they sold the car through Lone Star auctioneers who sells cars which is a license company. And that’s how I purchase the car. I when down to the Dmv with the auctioneer he provided them with the certified letters showing they contacted everyone and all the legal documents they needed to have. The supervisor looked over all the paper work everything was OK and the title was issued in my name.
And that’s how I have the title and and a paid receipt. When the police got to the dealership they told me that it is a civil case and they can't do anything about it so they let the dealership steal my car. They told me the dealership has possession of the keys. They fraud me out of my keys, by saying they were going to do a warranty check.
So I had to find a way home. That dealership is over 40 minutes away from my house.
The next day I go back up there with the title in my hand and all the paperwork showing that I own that car. Asking for my car back. But they would not release the car even though the car is not in there name. They fail to follow the proper steps. So they no longer are the owners of the car. They never even put a lien on the car. So at this very moment Bob Stalling Hyundai has stolen my car. Now I don't have a car . I had to take days off work to try to fight them to get my car back . I had to rent a car to get back and forth . They have no right to hold my car. DO NOT GO THERE!!!!!
This information is going to be posted on every review site to warn people .Also I contacted all the news investigation teams and 4 wants more information and my paper work which I will be faxing over to them. When it airs I will come back and post the air date. I want everyone to know about what's going on .
Bob Stalling Hyundai has stolen my car
ReplyDeleteI purchase a 2011 Hyundai Sonata on 2-5-16 from Lone Star Online. . I found paperwork inside the car stating that the vehicle was purchased at Bob Stalling Hyundai so I called them and asked them about the warranty left on the car. They ask me for the vin and said bring the car in and we can extend the warranty. So I took the car to the dealership on February 9th around 4:30 pm. I get there and they began asking me a lot of questions, how long have you had the car? Where did you buy the car? I began to wonder why they were asking so many questions. So they asked me for my keys and said they had to look at the car to determine if the warranty was still good. So I gave them the keys. They told me they were going to pull my car into the garage. Ten minutes after he has drove off with my car, still it was not in the garage so I asked someone where is my car? No one want to answer me. So I go to Marcus Williams the General Manager and I ask where is my car? And he tells me your car is OK we just need some information can we please have your license for the warranty. And he began coping down all the information from my license. Then he tells me this car is stolen and you’re not getting it back. And the police are on their way.
But I said sir I have a paid receipt. I also have a title from the DMV in my name for the car. So he goes on and tell me why the car is there. He said because they sold the car to a gentleman and told him if your finance doesn’t clear you have to bring the car back. Well his finances didn’t clear but he did not return the car. But the dealership did not report the car stolen to the police they just file a claim with there own insurance company ..Which is strange. In the meantime the car got towed because of being parked in the wrong place. The tow company did contacted the registered and legal owner of the car. They follow the proper steps by contacting everyone twice with certified mail but no one returned any of their mail. And the dealership was no where to be found on the paper work and they never put a lien on the car. Which was there mistake not minds.. They said they just put a bounty hunter out looking for the car… Really?? Wow
So since the car was never claimed for 3 months. The car became the property of the impound and they sold the car through Lone Star auctioneers who sells cars which is a license company. And that’s how I purchase the car. I when down to the Dmv with the auctioneer he provided them with the certified letters showing they contacted everyone and all the legal documents they needed to have. The supervisor looked over all the paper work everything was OK and the title was issued in my name.
And that’s how I have the title and and a paid receipt. When the police got to the dealership they told me that it is a civil case and they can't do anything about it so they let the dealership steal my car. They told me the dealership has possession of the keys. They fraud me out of my keys, by saying they were going to do a warranty check.
So I had to find a way home. That dealership is over 40 minutes away from my house.
The next day I go back up there with the title in my hand and all the paperwork showing that I own that car. Asking for my car back. But they would not release the car even though the car is not in there name. They fail to follow the proper steps. So they no longer are the owners of the car. They never even put a lien on the car. So at this very moment Bob Stalling Hyundai has stolen my car. Now I don't have a car . I had to take days off work to try to fight them to get my car back . I had to rent a car to get back and forth . They have no right to hold my car. DO NOT GO THERE!!!!!
This information is going to be posted on every review site to warn people .Also I contacted all the news investigation teams and 4 wants more information and my paper work which I will be faxing over to them. When it airs I will come back and post the air date. I want everyone to know about what's going on .
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ReplyDelete